Library › Writing AI › Product managers
Write a launch FAQ the sales team can trust
Practice: Keeping the AI to your sources. About 5 minutes.
About this exercise
Sales gets the Team Inbox launch FAQ on Monday, and reps will quote it to customers word for word. You need exactly 4 numbered Q&A pairs answering the 4 questions reps asked, each written as '1. Q: ...' with the answer on the next line starting 'A: Yes' or 'A: No', each answer under 15 words, plain text. Use the final pricing decision, not the earlier plan.
Common mistakes when you ask AI for this
- Asking for 'an FAQ'. The AI writes 8-10 questions with bold headings, including ones nobody asked. Try: Be exact: "Exactly the 4 questions reps asked, numbered, plain text."
- Trusting the AI to count words. AI is bad at counting. Ask for a total word limit and it often lands over it. Try: Cap each answer instead: "each answer under 12 words."
- Quoting the old price. The $5 draft price is still in the notes, and the AI may repeat it. Try: Add: "Use the Jan 20 update: no Pro add-on, Business-only until Q3."
- Long, hedged answers. The AI explains around the answer, and reps can't quote it. Try: Add: "Each answer starts 'A: Yes' or 'A: No' and is under 15 words."
- Leaking the roadmap. The AI mentions upcoming features to sound helpful. Try: Add: "Don't mention AI auto-reply or anything not launched."
What a strong prompt includes
- Uses the final pricing
- Asks for Yes/No starts
- Limits to the asked questions
- Keeps the roadmap out
- Sets a word limit
Related exercises
- Accept a job offer and confirm the exact terms (Writing AI · Job seekers)
- Announce a hybrid work policy change with clear actions (Writing AI · HR and recruiting)
- Announce a promotion with the right date and no pay details (Writing AI · HR and recruiting)
- Announce a team change and answer the first question (Writing AI · Managers and team leads)
- Announce a team meeting change people will actually follow (Writing AI · Managers and team leads)