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Reschedule a customer visit with two clear options
- For Small business owners
- You practice Giving the right context
- Time about 5 minutes
- Level Beginner
About this exercise
Write a text message from a service rep to a customer to reschedule tomorrow's on-site visit. Plain text, under 45 words. Begin with "Hi Gloria,", give the reason in 6 words or fewer, offer exactly two new times from the notes, and end with "Reply A or B." Do not apologize more than once.
Common mistakes when you ask AI for this
- Offering Monday. The AI picks the first listed time even though the cafe is closed Mondays. Try: Add: "Pick times that fit her notes (closed Mondays, prefers mornings)."
- Over-apologizing. The AI says sorry three times. Try: Add: "Apologize at most once."
- Wrong ending. The AI ends with 'let me know'. Try: Add: "End with the exact words Reply A or B."
- Too long. The AI writes an email-length text. Try: Add: "Under 45 words, plain text."
What a strong prompt includes
- Sets the opener and closer
- Offers two options
- Uses her constraints
- Limits the apology
- Limits length
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