Explain patient portal signup to older patients

About this exercise

Many of your older patients need to sign up for the new patient portal. Write exactly 4 numbered steps for a printed handout, each under 14 words, using the current activation rule. Avoid tech words ('URL', 'browser', 'credentials', 'authenticate', 'username'), and end with the line 'Need help? Call 555-0166.' Plain text. Write a prompt that gets that handout.

Common mistakes when you ask AI for this

• Writing a manual. The AI writes paragraphs and troubleshooting tips. Try: Set it: "Exactly 4 numbered steps, each under 14 words."
• Skipping a step. Shortened, the AI may drop the texted code, which is where many people get stuck. Try: Add: "Include the 6-digit code texted to their phone."
• Using the old expiry. The IT notes mention the old 30 days. Try: Say it: "The code works for 14 days."
• Tech words. AI writes "open your browser and enter the URL", which loses many older patients. Try: Ban them: "No URL, browser, credentials, authenticate or username. End with the help line. Plain text."

What a strong prompt includes

• Says who it's for
• Sets the number of steps
• Uses the current rule
• Bans tech words
• Ends with the help line

Practice this now ↑

Related exercises

• Accept a job offer and confirm the exact terms (Writing AI · Job seekers)
• Announce a hybrid work policy change with clear actions (Writing AI · HR and recruiting)
• Announce a promotion with the right date and no pay details (Writing AI · HR and recruiting)
• Announce a team change and answer the first question (Writing AI · Managers and team leads)
• Announce a team meeting change people will actually follow (Writing AI · Managers and team leads)