Library › Customer Support & Success AI › Customer success managers

Recalculate health scores under new weights and flag band changes

  • For Customer success managers
  • You practice Catching mistakes and made-up facts
  • Time about 5 minutes
  • Level Intermediate

About this exercise

Recalculate the four health scores with the new weights and compare to the old ones. Output a table with the header "Account | Old | New | Band" and four rows, then one last line starting "Moved:" that lists only the accounts that changed band. Band is the new band. Show whole numbers only. Plain text, under 80 words.

Common mistakes when you ask AI for this

  • Skipping the weights. The AI averages the four factors or reuses the old weights. Try: Say: "Old = 50/20/15/15, new = 40/20/20/20. Multiply each factor."
  • Trusting the lead's note. The note says Fir is Yellow either way; the AI believes it. Try: Say: "Do the math for every account. Ignore the note."
  • Listing unchanged accounts. The AI lists all four as moved or adds commentary. Try: Say: "Moved: only accounts whose band changed."
  • Getting markdown back. AI adds bold and headings by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".
  • Trusting the AI to count words. AI is bad at counting and usually runs long, so a vague "keep it short" lands well over the limit. Try: Cap each part instead of the total, for example "each line under 15 words".

What a strong prompt includes

  • Asks for plain text
  • Sets a length limit
  • Gives both weight sets
  • Sets the header and last line

Practice this now ↑

Related exercises