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Ask a happy customer for an intro without pressure

  • For Customer success managers
  • You practice Getting the tone right
  • Time about 5 minutes
  • Level Beginner

About this exercise

Write an email asking Sofia, an NPS 10 promoter, for one introduction to a peer. Line 1 is "Subject:" with 6 words or fewer. Plain text, under 85 words. Quote her praise in your own words, ask for a single intro, and make it easy to say no. Offer no gift, credit or discount. Last line exactly "Rahul".

Common mistakes when you ask AI for this

  • Mentioning the referral credit. Marketing's note tempts the AI to mention the $250 credit. Try: Add: "Offer no credit, gift or discount."
  • Making a big ask. The AI asks for a case study, a review and an intro at once. Try: Say: "Ask for one introduction only."
  • Writing a long email. The AI ignores her style and writes four paragraphs. Try: Give the limits: subject 6 words, under 85 words.
  • Getting markdown back. AI adds bold and headings by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".
  • Trusting the AI to count words. AI is bad at counting and usually runs long, so a vague "keep it short" lands well over the limit. Try: Cap each part instead of the total, for example "each line under 15 words".

What a strong prompt includes

  • Asks for plain text
  • Sets a length limit
  • Sets the limits
  • Makes declining easy

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