Library › Customer Support & Success AI › Customer support teams

Write three closing lines by ticket status

  • For Customer support teams
  • You practice Showing an example of what you want
  • Time about 5 minutes
  • Level Beginner

About this exercise

Write the closing line for three ticket statuses as exactly three lines starting "Resolved:", "Waiting:" and "Escalated:". Each closing is under 18 words and states the next step. No exclamation marks or emojis. Plain text.

Common mistakes when you ask AI for this

  • Reusing old closings. The retired lines ask for a rating and use exclamation marks. Try: Say: "No rating requests, no exclamation marks."
  • Missing the next step. The AI writes 'we are here to help'. Try: Say: "Each closing states its next step with its date or time."
  • Wrong labels. The AI writes headings and examples. Try: Name the three labels.
  • Getting markdown back. AI adds bold and headings by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".
  • Trusting the AI to count words. AI is bad at counting and usually runs long, so a vague "keep it short" lands well over the limit. Try: Cap each part instead of the total, for example "each line under 15 words".

What a strong prompt includes

  • Asks for plain text
  • Sets a length limit
  • Names the labels
  • Bans ratings and !

Practice this now ↑

Related exercises