Acknowledge an executive escalation within the hour

About this exercise

Write the reply to Ms. Cho. First line exactly "Dear Ms. Cho," and last line exactly "Rhea Park, VP Customer Success". Exactly 3 sentences: acknowledge the issue in her words, name who owns it and when she gets the next update, and say you will not guess the cause until confirmed. Plain text, under 75 words.

Common mistakes when you ask AI for this

• Guessing the cause. The teammate's guess is in the notes. Try: Add: "Do not guess the cause until confirmed."
• Missing owner or time. The AI says 'we are working on it'. Try: Say: "Kit Alvarez owns it; next update today at 2:00 PM Eastern."
• Wrong lines or length. The AI writes 'Hi Dana' and five sentences. Try: Give both lines exactly; exactly 3 sentences.
• Getting markdown back. AI adds bold and headings by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".
• Trusting the AI to count words. AI is bad at counting and usually runs long, so a vague "keep it short" lands well over the limit. Try: Cap each part instead of the total, for example "each line under 15 words".

What a strong prompt includes

• Asks for plain text
• Sets a length limit
• Names owner and time
• Bans guessing

Practice this now ↑

Related exercises

• Age a returns queue in business days and flag the ones over the limit (Customer Support & Success AI · Customer support teams)
• Announce a colleague's promotion with approved facts only (Leadership AI · Managers and team leads)
• Announce a feature sunset with the notice period worked out (Customer Support & Success AI · Customer success managers)
• Announce a feature to admins without hype (Customer Support & Success AI · Customer success managers)
• Announce a manager swap in Slack with two sentences and one link (Leadership AI · Managers and team leads)