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Confirm a subscription pause with the correct resume date

  • For Customer support teams
  • You practice Giving the right context
  • Time about 5 minutes
  • Level Beginner

About this exercise

Write the pause confirmation to Lena. First line exactly "Hi Lena,". Then three lines starting "Pause starts:", "Resumes:" and "What changes:". Last line exactly "Pablo, Support". Use the dates from the account, not the customer's words. Plain text, under 70 words.

Common mistakes when you ask AI for this

  • Using the customer's dates. She said 2 months from today, and the AI counts from Nov 6. Try: Say: "A pause starts on the next billing date, Nov 15."
  • Missing what changes. The AI states dates and no effects. Try: Say: "What changes: read-only, data kept, no charges."
  • Generic open and close. The AI writes 'Dear Lena' and 'Regards'. Try: Give both lines exactly.
  • Getting markdown back. AI adds bold and headings by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".
  • Trusting the AI to count words. AI is bad at counting and usually runs long, so a vague "keep it short" lands well over the limit. Try: Cap each part instead of the total, for example "each line under 15 words".

What a strong prompt includes

  • Asks for plain text
  • Sets a length limit
  • Names the labels
  • Uses account dates

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