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Rewrite a legalistic refund reply in plain words

  • For Customer support teams
  • You practice Getting the tone right
  • Time about 5 minutes
  • Level Beginner

About this exercise

Rewrite the reply for Priyanka in plain text. First line exactly "Hello Priyanka,". Use at most 3 sentences after it. Do not use these words: pursuant, remit, expedite, upon, prior to. Include the date her return is due and how fast the refund arrives.

Common mistakes when you ask AI for this

  • Keeping the legal words. The AI trims the draft but keeps its stiff wording. Try: Say: "Banned words: pursuant, remit, expedite, upon, prior to."
  • Saying '30 days' without a date. The AI repeats the window and leaves her to count. Try: Say: "Give the actual date: Nov 19."
  • Missing the greeting line. The AI writes 'Dear Priyanka'. Try: Give the exact first line.
  • Getting markdown back. AI adds bold and headings by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".
  • Letting the sentences run on. The AI writes as many sentences as it likes. Try: Name the cap: "at most N sentences".

What a strong prompt includes

  • Asks for plain text
  • Caps the sentences
  • Names banned words
  • Asks for a real date

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