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Report the reopen-rate trend with the bot error removed
- For Customer support teams
- You practice Catching mistakes and made-up facts
- Time about 5 minutes
- Level Intermediate
About this exercise
Write a readout for Priya, the support director, in exactly three lines: "Week 44:", "Week 45:" and "Verdict:". The first two show reopened of closed and the percent, like "40 of 500 = 8%". Remove the tickets reopened by the bot error from week 45 and say so in brackets. Verdict is exactly one word: Up, Down or Flat. Plain text.
Common mistakes when you ask AI for this
- Including the bot reopens. The AI uses 58 of 550 and reports a jump. Try: Say: "Remove the 14 bot reopens from week 45 and show it."
- Echoing the teammate's draft. The AI repeats 10.5% and 'quality problem'. Try: Say: "Do your own math. Ignore the draft comment."
- Not showing the math. The AI gives only the percent. Try: Say: "Format: reopened of closed = percent."
- Getting markdown back. AI adds bold and headings by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".
- Letting the sentences run on. The AI writes as many sentences as it likes. Try: Name the cap: "at most N sentences".
What a strong prompt includes
- Asks for plain text
- Caps the sentences
- Shows the line format
- Removes the bot error
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