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Answer open enrollment questions in a quick FAQ
Practice: Asking for a format you can use. About 5 minutes.
About this exercise
Employees are flooding HR with the same open enrollment questions. Write exactly 4 numbered Q&A pairs, each as '1. Q: ...' with the answer on the next line starting 'A:' and a direct answer under 15 words, plain text. Use the extended deadline, and for anything the notes say depends on someone's situation, answer by pointing them to the benefits team instead of guessing.
Common mistakes when you ask AI for this
- Asking for 'an FAQ'. The AI writes 8-10 questions with bold headings and long answers. Try: Be exact: "Exactly the 4 questions, numbered, each 'Q:' then 'A:'. Plain text."
- Trusting the AI to count words. AI is bad at counting. Ask for a total word limit and it often lands over it. Try: Cap each answer instead: "each answer under 15 words."
- Using the original deadline. Nov 14 appears first, and the extension is easy to miss. Try: Add: "Use the extended deadline, Nov 21."
- Missing the exception. The AI says 'everything rolls over' and skips the FSA rule. Try: Add: "Say FSA does not roll over."
- Giving personal advice. The AI tries to pick a plan for the employee. Try: Add: "Don't recommend plans. Point to the comparison tool and benefits@brightline.example."
What a strong prompt includes
- Uses the extended deadline
- Shows the Q/A shape
- Avoids personal advice
- Sets the number of questions
- Sets a word limit
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