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Script a price-increase call that respects the contract

  • For Sales and customer success
  • You practice Keeping the AI to your sources
  • Time about 5 minutes
  • Level Advanced

About this exercise

Write a spoken script for a call with Dr. Marlow of Marlow Veterinary about a 7% price increase. Use exactly four plain-text lines labeled Open:, Say:, If pushback:, Close:. Each line under 30 words. The contract controls when the increase can start. Offer nothing except the approved renewal option. Under 120 words.

Common mistakes when you ask AI for this

  • Starting the increase Jan 1. The AI follows the company notice and ignores the contract. Try: Add: "The contract fixes fees until Mar 31, 2027; the increase starts Apr 1, 2027."
  • Offering extra concessions. The AI adds a credit or free month to soften it. Try: Add: "Offer only the 24-month renewal at 5% signed before Mar 1, 2027."
  • Claiming notice was sent. The AI says 'as per our notice'. Try: Add: "No written notice has been sent; say it will follow."
  • Wrong format. The AI writes a long dialogue with bold labels. Try: Add: "Exactly four plain-text lines: Open:, Say:, If pushback:, Close:, under 120 words."

What a strong prompt includes

  • Names the four labels
  • Uses the contract date
  • Written notice follows
  • Limits the offer
  • Caps length

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