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Script a 3-line reply to "we're too busy right now"

  • For Sales and customer success
  • You practice Setting limits and rules
  • Time about 5 minutes
  • Level Beginner

About this exercise

A prospect says "we're too busy to look at anything before year-end." Write a three-line talk track in plain text, one sentence per line, starting exactly with Acknowledge:, Reframe: and Ask:. The Reframe may use only the onboarding fact from the notes, with no guarantees. The Ask requests a 15-minute call on Tuesday or Wednesday next week.

Common mistakes when you ask AI for this

  • Making a promise. The AI reaches for a guarantee to beat the objection. Try: Add: "Do not guarantee or promise any date or result."
  • Using the old onboarding time. The notes mention both 6 and 3 weeks. Try: Add: "Use the current 3-week median."
  • A vague ask. The AI ends with "let me know when works." Try: Add: "The Ask requests a 15-minute call Tuesday or Wednesday next week."
  • Wrong shape. The AI writes a paragraph or bullets with bold. Try: Say: "Three lines starting with Acknowledge:, Reframe: and Ask:, plain text."

What a strong prompt includes

  • Names the three labels
  • One sentence each
  • Uses the onboarding fact
  • Bans guarantees
  • Sets the meeting ask

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