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Review a support macro against policy before the team uses it
Practice: Catching mistakes and made-up facts. About 5 minutes.
About this exercise
A teammate wrote a refund macro (a saved reply) and asked you to check it. Ask for a review whose first line is exactly 'Ready to use: No' or 'Ready to use: Yes', followed by exactly 3 numbered issues labeled Accuracy, Tone or Clarity, each under 20 words. At least one issue must cite the policy by number. Plain text, no rewrite. Write a prompt that gets that review.
Common mistakes when you ask AI for this
- Not setting the shape. The AI writes a long review with headings and a fixed version of the macro. Try: Show it: "Line 1: Ready to use: No. Then exactly 3 numbered issues like: 1. Accuracy: ..."
- Reviewing style, not facts. The AI focuses on the exclamation marks and misses the policy errors. Try: Add: "Check every claim against the policy and cite the number, like 4.2."
- Getting a rewrite. AI hands back a polished macro, which isn't what you asked for. Try: Add: "No rewritten macro. Label each issue Accuracy, Tone or Clarity."
- Forgetting where it gets pasted. AI adds bold and headings by default, which show up as ** and # clutter in your team's chat. Try: Add: "Plain text, no bold, no headings."
What a strong prompt includes
- Asks for a verdict line
- Sets the number of issues
- Checks against policy
- Asks for labels
- Asks for plain text
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