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Review a team member's client email before it goes out
Practice: Catching mistakes and made-up facts. About 5 minutes.
About this exercise
Your account manager drafted a client email and asked you to look at it. Reply to her in Slack, plain text, under 70 words: the first line is 'Send it? Yes, after 2 fixes', then exactly 2 numbered fixes, each naming the line and why. One fix must catch anything that breaks company approval limits. Don't rewrite her email. Write a prompt that gets that reply.
Common mistakes when you ask AI for this
- Not setting the shape. The AI writes a long review with a rewritten email at the bottom. Try: Show it: "Line 1: Send it? Yes, after 2 fixes. Then exactly 2 numbered fixes."
- Trusting the AI to count words. AI is bad at counting. Ask for "under 70 words" and it often lands well over. Try: Cap each part: "Each fix under 20 words."
- Checking style, not facts. The AI tweaks tone and misses the discount over her limit and the old launch date. Try: Add: "Check the discount against approval limits and the dashboard date against my notes."
- Rewriting her work. AI hands back a polished version, which doesn't help a new team member learn. Try: Add: "Don't rewrite her email. Plain text for Slack."
What a strong prompt includes
- Gives the verdict line
- Sets the number of fixes
- Checks approval limits
- Checks the launch date
- Asks for plain text
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