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Escalate to an executive sponsor in four labeled fields

  • For Managers and team leads
  • You practice Asking for a format you can use
  • Time about 5 minutes
  • Level Intermediate

About this exercise

Write an escalation to the customer's executive sponsor, Ms. Adeyemi, with exactly these labeled lines: Situation:, Impact:, What we need from you:, By when:. Plain text, under 80 words. Do not blame her team and do not mention our internal re-org. Name one specific decision she can make.

Common mistakes when you ask AI for this

  • Blaming Chen. The internal notes call him unresponsive and the AI repeats it to his boss. Try: Add: "Do not blame her team or name individuals."
  • Asking for 'support'. The AI says 'we need your help' with no decision. Try: Say: "Name one decision: provide credentials or move go-live to Jan 12."
  • Missing numbers. The AI writes the impact in general terms. Try: Say: "Impact: 140 staff, about 60 hours a week."
  • Wrong layout. The AI writes a letter. Try: Name the four labels.
  • Getting markdown back. AI adds bold and headings by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".

What a strong prompt includes

  • Asks for plain text
  • Sets a length limit
  • Names the labels
  • Bans blame

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