Library › Customer Support & Success AI › Managers and team leads

Brief product on opposing feedback without picking a side

  • For Managers and team leads
  • You practice Keeping the AI to your sources
  • Time about 5 minutes
  • Level Advanced

About this exercise

Write a brief for the product manager, Lucia, with exactly four labeled lines: Request:, Evidence:, Tension:, Suggestion:. Evidence gives counts of accounts and ARR on each side. Suggestion offers an option that serves both sides or asks product to decide; promise no date. Plain text, under 130 words.

Common mistakes when you ask AI for this

  • Promising Q1. The sales rep message pushes the AI to promise a quarter. Try: Say: "Promise no date. SSO enforcement is under consideration."
  • Picking a winner by count. The AI backs 3 accounts and ignores the ARR on the other side. Try: Say: "Give counts and ARR for both sides."
  • Free-form memo. The AI writes paragraphs. Try: Name the four labels.
  • Getting markdown back. AI adds bold and headings by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".
  • Trusting the AI to count words. AI is bad at counting and usually runs long, so a vague "keep it short" lands well over the limit. Try: Cap each part instead of the total, for example "each line under 15 words".

What a strong prompt includes

  • Asks for plain text
  • Sets a length limit
  • Names the labels
  • Asks for both sides

Practice this now ↑

Related exercises