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Explain how the health status works in two sentences without numbers
- For Customer success managers
- You practice Saying who it's for
- Time about 5 minutes
- Level Intermediate
About this exercise
Explain to a customer admin how their account status is decided. Exactly 2 sentences, plain text. The first word is "Your". Name the four things we look at. Do not share weights, thresholds or any score numbers. End with the exact line "Alex, Customer Success".
Common mistakes when you ask AI for this
- Sharing weights. The notes include the model and the sales note pushes sharing. Try: Add: "Do not share weights, thresholds or numbers."
- Missing a factor. The AI names only usage and support. Try: Say: "Name all four: usage, support, sponsor contact, survey feedback."
- Wrong length or sign-off. The AI writes five sentences and signs 'Best'. Try: Say: "Exactly 2 sentences, first word Your, exact last line."
- Getting markdown back. AI adds bold and headings by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".
- Letting the sentences run on. The AI writes as many sentences as it likes. Try: Name the cap: "at most N sentences".
What a strong prompt includes
- Asks for plain text
- Caps the sentences
- Names the four factors
- Bans model details
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