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Answer three agent questions and cite the policy section
- For Customer support teams
- You practice Keeping the AI to your sources
- Time about 5 minutes
- Level Beginner
About this exercise
Answer the three agent questions with exactly 3 numbered lines. Each line starts with "Yes" or "No", then one short reason, then the section in brackets like [Section 2]. Use only the policy. Plain text, under 90 words.
Common mistakes when you ask AI for this
- Applying the 30-day rule to the blender. The AI sees 40 days and says No. Try: Say: "Check the defective-item section first."
- No section citations. The AI answers but does not name where the rule comes from. Try: Say: "End each line with the section in brackets."
- Extra numbered items. The AI adds notes or a summary. Try: Say: "Exactly 3 numbered lines, nothing else."
- Getting markdown back. AI bolds the Yes and No. Try: Say "plain text, no bold".
What a strong prompt includes
- Asks for Yes or No first
- Asks for the bracketed section
- Says exactly three numbered lines
- Asks for plain text
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