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Text a customer whose email address bounced, without ticket details

  • For Customer support teams
  • You practice Setting limits and rules
  • Time about 5 minutes
  • Level Beginner

About this exercise

Write one SMS asking the customer to send the correct email address. It must start with "Brightlane Support:", include no ticket, order or account details, and end with "Reply with your correct email address." Plain text, under 30 words.

Common mistakes when you ask AI for this

  • Including order details. The AI mentions the scooter or order number. Try: Say: "No order, product or problem details."
  • Missing exact opening or ending. The AI writes its own wording. Try: Quote the opening and closing words.
  • Adding links. The AI adds a form link. Try: Say: "No links."
  • Getting markdown back. AI adds bold and headings by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".
  • Trusting the AI to count words. AI is bad at counting and usually runs long, so a vague "keep it short" lands well over the limit. Try: Cap each part instead of the total, for example "each line under 15 words".

What a strong prompt includes

  • Quotes opening and ending
  • Bans details
  • Sets the length
  • Asks for plain text
  • Sets a length limit

Practice this now ↑

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