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Write a three-heading memo on low CSAT scores

  • For Customer support teams
  • You practice Asking for a format you can use
  • Time about 5 minutes
  • Level Intermediate

About this exercise

Write a short memo for the support director, Omar, with exactly three headings in this order: What happened, Fix this week, Watch. What happened gives the count as "N of 8". Fix this week has exactly two actions, each with an owner and a day. Watch is one line. Plain text, under 120 words.

Common mistakes when you ask AI for this

  • Counting wrong. The AI says most comments were about 'long waits' without a count. Try: Say: "Give the count as N of 8."
  • Fixing the price comment. The AI tries to fix a pricing problem inside support. Try: Say: "Price goes under Watch, not Fix."
  • Actions without owners. The AI lists generic improvements. Try: Say: "Each action names an owner and a day."
  • Getting markdown back. AI adds bold and headings by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".
  • Trusting the AI to count words. AI is bad at counting and usually runs long, so a vague "keep it short" lands well over the limit. Try: Cap each part instead of the total, for example "each line under 15 words".

What a strong prompt includes

  • Asks for plain text
  • Sets a length limit
  • Names the headings
  • Asks for owners and days

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