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Rewrite three curt agent sentences in a neutral tone

  • For Customer support teams
  • You practice Getting the tone right
  • Time about 5 minutes
  • Level Intermediate

About this exercise

Rewrite the three sentences from agent replies. Exactly 3 numbered lines, each a neutral, polite sentence of 22 words or fewer that keeps every fact. Do not use "as I said", "unfortunately", "per my last email" or "obviously". Plain text.

Common mistakes when you ask AI for this

  • Keeping the phrases. The AI softens but keeps 'as I said' or 'unfortunately'. Try: Say: "Never use as I said, unfortunately, per my last email, obviously."
  • Dropping a fact. The AI loses the date, the order number or the menu path. Try: Say: "Keep every fact exactly."
  • Wrong format or length. The AI adds explanations per line. Try: Say: "3 numbered lines, 22 words or fewer each."
  • Leaving the list shape open. The AI picks its own number of items and its own layout. Try: Show the shape: "exactly N numbered lines like: 1. Label: detail".
  • Getting markdown back. AI adds bold and headings by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".

What a strong prompt includes

  • Fixes the number of lines
  • Asks for plain text
  • Bans the phrases
  • Keeps the facts

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