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Split a long email answer into three short chat messages

  • For Customer support teams
  • You practice Asking for a format you can use
  • Time about 5 minutes
  • Level Intermediate

About this exercise

Rewrite the email as three chat messages on three lines starting "Msg 1:", "Msg 2:" and "Msg 3:", each under 18 words. Msg 1 gives the answer first, Msg 2 gives the one thing the customer must do, and Msg 3 asks exactly one question. No greeting, no "Dear", no sign-off. Plain text.

Common mistakes when you ask AI for this

  • Burying the answer. The AI starts with an apology and puts the answer later. Try: Say: "Msg 1 gives the answer first."
  • Two questions in Msg 3. The AI asks about the address and the photo. Try: Say: "Msg 3 has exactly one question."
  • Email-style formality. The AI keeps 'Dear Joon' and 'Kind regards'. Try: Say: "No greeting, no Dear, no sign-off."
  • Getting markdown back. AI adds bold and headings by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".
  • Trusting the AI to count words. AI is bad at counting and usually runs long, so a vague "keep it short" lands well over the limit. Try: Cap each part instead of the total, for example "each line under 15 words".

What a strong prompt includes

  • Names the three labels
  • Sets a per-message cap
  • Rules out greeting and sign-off
  • Asks for plain text
  • Sets a length limit

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