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Log a feature request with five fields and no promise

  • For Customer support teams
  • You practice Asking for a format you can use
  • Time about 5 minutes
  • Level Beginner

About this exercise

Fill five lines starting "Request:", "Plan:", "Why:", "Workaround given:" and "Promise made:". The last line must say exactly "Promise made: None". Use only what is in the ticket and note. Plain text, under 70 words.

Common mistakes when you ask AI for this

  • Logging a promise. The AI writes 'planned for Q2' or similar. Try: Say: "The last line is exactly Promise made: None."
  • Inventing a plan name. The AI guesses the plan. Try: Say: "Use only what is in the ticket and note."
  • Wrong layout. The AI writes a summary paragraph. Try: Name the five labels.
  • Getting markdown back. AI adds bold and headings by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".
  • Trusting the AI to count words. AI is bad at counting and usually runs long, so a vague "keep it short" lands well over the limit. Try: Cap each part instead of the total, for example "each line under 15 words".

What a strong prompt includes

  • Names the five labels
  • Quotes the last line
  • Limits to the ticket
  • Asks for plain text
  • Sets a length limit

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