Library › Customer Support & Success AI › Customer success managers

Plan outage messages by customer segment with deadlines

  • For Customer success managers
  • You practice Setting limits and rules
  • Time about 5 minutes
  • Level Intermediate

About this exercise

The incident was declared at 09:00. Output a table with the header "Audience | Channel | By" and five rows in the order Everyone, Enterprise, Enterprise over $50k, Pro, Free, with the 24-hour deadline from the rules. Plain text, under 60 words.

Common mistakes when you ask AI for this

  • Giving Free an email. The AI adds email for Free accounts. Try: Say: "Free is status page only."
  • Wrong deadline for the phone call. The AI uses 09:30 for the call. Try: Say: "The call is within 45 minutes."
  • Wrong order or header. The AI re-orders audiences. Try: Give the header and the row order.
  • Getting markdown back. AI adds bold and headings by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".
  • Trusting the AI to count words. AI is bad at counting and usually runs long, so a vague "keep it short" lands well over the limit. Try: Cap each part instead of the total, for example "each line under 15 words".

What a strong prompt includes

  • Gives the header
  • Lists the five rows in order
  • Uses the declaration time
  • Asks for plain text
  • Sets a length limit

Practice this now ↑

Related exercises