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Script a phone walkthrough with a confirmation after every step

  • For Customer support teams
  • You practice Asking for a format you can use
  • Time about 5 minutes
  • Level Intermediate

About this exercise

Write a phone script for walking a customer through a thermostat reset. Exactly 4 steps, each on its own line in the form "Step 1: ...", and each step ends with a short yes/no check question and then "[pause]". Say the button hold time from the current guide. Plain text, under 110 words.

Common mistakes when you ask AI for this

  • Using the v1 hold time. The AI picks 5 seconds from the old guide. Try: Say: "Hold for 10 seconds, per v2."
  • No confirmation questions. The AI writes steps with no checks or pauses. Try: Say: "End each step with a yes/no question and [pause]."
  • Forgetting the schedule warning. The AI skips the warning. Try: Say: "Warn that a reset erases the schedule."
  • Getting markdown back. AI adds bold and headings by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".
  • Trusting the AI to count words. AI is bad at counting and usually runs long, so a vague "keep it short" lands well over the limit. Try: Cap each part instead of the total, for example "each line under 15 words".

What a strong prompt includes

  • Specifies the step format
  • Wants yes/no checks
  • Names the hold time
  • Asks for plain text
  • Sets a length limit

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