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Route five refunds to approvers with a VIP tier uplift

  • For Operations and supply chain
  • You practice Setting limits and rules
  • Time about 5 minutes
  • Level Advanced

About this exercise

Output a table with the header "Refund | Approver" and five rows R1 to R5, then a last line "Director total: $N" adding the amounts routed to Director. Approvers are Agent, Lead or Director. A VIP account moves up one tier (Agent to Lead, Lead to Director). Plain text, under 60 words.

Common mistakes when you ask AI for this

  • Ignoring the VIP uplift. The AI routes R2 to Agent. Try: Say: "VIP moves up one tier."
  • Wrong total. The AI sums all refunds or only the R5 amount. Try: Say: "Add only the amounts routed to Director."
  • Missing table format. The AI writes prose. Try: Give the header and the exact last line.
  • Getting markdown back. AI adds bold and headings by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".
  • Trusting the AI to count words. AI is bad at counting and usually runs long, so a vague "keep it short" lands well over the limit. Try: Cap each part instead of the total, for example "each line under 15 words".

What a strong prompt includes

  • Gives the table header
  • Mentions the VIP uplift
  • Gives the total line
  • Asks for plain text
  • Sets a length limit

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