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Escalate a suspicious-login report without repeating secrets

  • For IT teams
  • You practice Setting limits and rules
  • Time about 5 minutes
  • Level Intermediate

About this exercise

Write an escalation to Security on-call with exactly four lines starting "What happened:", "Account:", "Evidence:" and "Ask:". Do not include the customer's password, email address or full IP addresses. Say the ticket contains a pasted password that must be redacted, without repeating it. Plain text, under 90 words.

Common mistakes when you ask AI for this

  • Repeating the password. The AI quotes the password to be precise. Try: Add: "Do not include the password, email or IPs; say it must be redacted."
  • Missing the scale. The AI says 'suspicious activity' without places and results. Try: Say: "Evidence: the three countries, two successes, no MFA."
  • Free-form write-up. The AI writes a narrative. Try: Name the four labels.
  • Getting markdown back. AI adds bold and headings by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".
  • Trusting the AI to count words. AI is bad at counting and usually runs long, so a vague "keep it short" lands well over the limit. Try: Cap each part instead of the total, for example "each line under 15 words".

What a strong prompt includes

  • Asks for plain text
  • Sets a length limit
  • Names the labels
  • Bans secrets

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