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Compute SLA credits for three tickets as JSON

  • For Customer support teams
  • You practice Asking for a format you can use
  • Time about 5 minutes
  • Level Advanced

About this exercise

Compute the SLA credit for each ticket and return one JSON code block with an array of three objects, one per line. Keys: ticket, breached (true or false), minutes_over (a number, 0 if not breached), credit_usd (a number). Nothing outside the code block. At most 5 lines of code.

Common mistakes when you ask AI for this

  • Rounding partial blocks up. The finance note says to round up; the contract says full blocks. Try: Say: "Full 30-minute blocks only. Cap at $300."
  • Missing the cap. The AI gives P-3 $500. Try: Say: "Maximum credit per ticket is $300."
  • Extra text. The AI adds a working section. Try: Say: "One JSON code block, nothing else."
  • Skipping the code block shape. The AI splits output into several code blocks or none. Try: Say "exactly one code block and nothing else".
  • Letting the code sprawl. The AI adds extra lines and comments. Try: Say "at most N lines of code".

What a strong prompt includes

  • Asks for one code block
  • Caps the code length
  • Names the keys
  • States the credit rule

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