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Look up response targets using the plan at ticket open

  • For Operations and supply chain
  • You practice Setting limits and rules
  • Time about 5 minutes
  • Level Advanced

About this exercise

Output a table with the header "Query | Target | Due" and four rows Q1 to Q4. Target is the hours from the matrix. Due is the opened time plus the target, in 24-hour time. Use the plan the customer had when the ticket was opened. Plain text, under 60 words.

Common mistakes when you ask AI for this

  • Using the upgraded plan. The AI gives Q3 a 1-hour Premium target. Try: Say: "Use the plan at the moment the ticket opened."
  • Wrong due times. The AI forgets to add the target to the opened time. Try: Say: "Due = opened + target."
  • Prose answer. The AI explains each lookup. Try: Give the header and say nothing else.
  • Getting markdown back. AI adds bold and headings by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".
  • Trusting the AI to count words. AI is bad at counting and usually runs long, so a vague "keep it short" lands well over the limit. Try: Cap each part instead of the total, for example "each line under 15 words".

What a strong prompt includes

  • Gives the header
  • Uses the plan at open
  • Asks for 24-hour times
  • Asks for plain text
  • Sets a length limit

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