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Announce a support hours change to the team in a fixed layout

  • For Managers and team leads
  • You practice Asking for a format you can use
  • Time about 5 minutes
  • Level Beginner

About this exercise

Write the team email. First line exactly "Subject: Support hours change from Nov 23", then three lines starting "What changes:", "What stays the same:" and "Questions to:", then the line "Lena". Use only the facts given. Plain text, under 75 words.

Common mistakes when you ask AI for this

  • Repeating the rumor. The AI addresses the weekend-cut rumor. Try: Say: "Don't mention the rumor."
  • Wrong contact. The AI sends questions to Lena. Try: Say: "Questions go to Priya."
  • Missing exact lines. The AI writes its own subject. Try: Quote the subject and the last line.
  • Getting markdown back. AI adds bold and headings by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".
  • Trusting the AI to count words. AI is bad at counting and usually runs long, so a vague "keep it short" lands well over the limit. Try: Cap each part instead of the total, for example "each line under 15 words".

What a strong prompt includes

  • Quotes the subject
  • Names the three labels
  • Says to use only the facts
  • Asks for plain text
  • Sets a length limit

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