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Rewrite five vague ticket subjects into Area - Problem - Impact

  • For Customer support teams
  • You practice Asking for a format you can use
  • Time about 5 minutes
  • Level Beginner

About this exercise

Rewrite the five ticket subjects as exactly 5 numbered lines in the form "Area - Problem - Impact" (use " - " between the parts, each part under 5 words). Use only what the ticket says. Plain text.

Common mistakes when you ask AI for this

  • Keeping the vague subject. The AI keeps 'Help!!' style words. Try: Say: "Area - Problem - Impact, using the ticket's facts."
  • Inventing impact. The AI makes up numbers or severity. Try: Say: "Use only what the ticket says."
  • Long parts. The AI writes whole sentences. Try: Say: "Each part under 5 words."
  • Getting markdown back. AI bolds the area. Try: Say "plain text".
  • Wrong number of items. AI adds extra items or merges two into one. Try: Say "exactly N numbered lines" and show the format.

What a strong prompt includes

  • Shows the format
  • Limits part length
  • Says use only the ticket
  • Asks for plain text

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