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Triage six tickets into a CSV with stacked priority rules

  • For Operations and supply chain
  • You practice Setting limits and rules
  • Time about 5 minutes
  • Level Advanced

About this exercise

Output exactly one CSV code block with the header "ticket,priority,owner" and one row per ticket, in ticket order. Priority, first match wins: P1 if payments fail for all users or customer data is permanently lost; P2 if one account is blocked from a core feature; otherwise P3. Owner: Billing for charge problems, Platform for system-wide outages or permanently lost data, Care for everything else. Write nothing outside the code block.

Common mistakes when you ask AI for this

  • Obeying the shouting. The AI makes the URGENT avatar question P1. Try: Say: "Priority comes from the rules, not the tone."
  • Treating restored data as lost. The AI sees 'empty folder' and picks P1 and Platform. Try: Say: "Only permanently lost data counts."
  • Extra text around the CSV. The AI adds an explanation before and after. Try: Say: "Write nothing outside the code block."
  • Wrong header or order. The AI renames columns or sorts by priority. Try: Give the header and say "in ticket order".

What a strong prompt includes

  • Gives the exact header
  • Says first match wins
  • Asks for one code block only
  • Notes tone is not a factor

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