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Fill a VIP contact card from messy notes

  • For Customer support teams
  • You practice Asking for a format you can use
  • Time about 5 minutes
  • Level Beginner

About this exercise

Fill the VIP contact card with exactly four lines starting "Name:", "Prefers:", "Avoid:" and "Escalate to:". Use only facts from the notes. Plain text, under 45 words.

Common mistakes when you ask AI for this

  • Adding personal trivia. The AI includes the birthday and golf. Try: Say: "Only facts a support agent needs."
  • Missing the escalation rule. The AI names Priya without the 24-hour rule. Try: Say: "Escalate to: Priya Nand when an issue is open over 24 hours."
  • Wrong layout. The AI writes a profile paragraph. Try: Name the four labels.
  • Getting markdown back. AI adds bold and headings by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".
  • Trusting the AI to count words. AI is bad at counting and usually runs long, so a vague "keep it short" lands well over the limit. Try: Cap each part instead of the total, for example "each line under 15 words".

What a strong prompt includes

  • Asks for plain text
  • Sets a length limit
  • Names the labels
  • Leaves out trivia

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