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Work out the first action and escalation time for four weekend cases

  • For Operations and supply chain
  • You practice Setting limits and rules
  • Time about 5 minutes
  • Level Advanced

About this exercise

Output a table with the header "Case | First action | Escalate at" and four rows C1 to C4. First action is Page engineer, Slack on-call or Monday queue. Escalate at is a 24-hour clock time (add "next day" if after midnight) or "none". Use the ladder exactly. Plain text, under 70 words.

Common mistakes when you ask AI for this

  • Wrong escalation window. The AI uses 60 minutes for P1 or 15 for P2. Try: Say: "P1 15 minutes; P2 60 minutes."
  • Midnight rollover missed. The AI writes 24:05. Try: Say: "After midnight, write 00:05 next day."
  • Escalating P3. The AI invents a P3 escalation. Try: Say: "P3 has no escalation: none."
  • Getting markdown back. AI adds bold and headings by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".
  • Trusting the AI to count words. AI is bad at counting and usually runs long, so a vague "keep it short" lands well over the limit. Try: Cap each part instead of the total, for example "each line under 15 words".

What a strong prompt includes

  • Gives the header
  • States the windows
  • Handles midnight
  • Asks for plain text
  • Sets a length limit

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