Library › Leadership AI › Executives
Script a CEO call to a top customer about a shipment delay
- For Executives
- You practice Getting the tone right
- Time about 5 minutes
- Level Advanced
About this exercise
Write a call script for the CEO in plain text, under 150 words, with four labeled parts on their own lines: Open:, Facts:, Offer:, Ask:. Use only the confirmed facts and the authorized offer. Do not promise anything else, and do not mention any rumor. Ask: is one question asking whether December 3 still works for their launch. Speak in short sentences.
Common mistakes when you ask AI for this
- Promising extras. The AI offers air freight to smooth things over. Try: Say: "Do not promise anything except the authorized offer."
- Mentioning the rumor. The AI warns that the date could slip. Try: Say: "Use only confirmed facts; no rumors."
- Vague offer. The AI says "a credit". Try: Say: "State the 5 percent credit and its dollar value."
- Wrong structure. The AI writes a speech with no labels. Try: Say: "Four labeled parts: Open:, Facts:, Offer:, Ask:."
- Markdown. The AI bolds labels. Try: Say: "Plain text."
- Trusting the AI to count words. AI is bad at counting. Ask for a total word limit and it often lands over it. Try: Cap each part instead, for example: "each line under 15 words."
What a strong prompt includes
- Names the four parts
- Restricts to confirmed facts
- Bans rumors and extras
- Ask is one question
- Plain text
Related exercises
- Acknowledge a director's critical feedback without defensiveness (Leadership AI · Executives)
- Acknowledge an executive escalation within the hour (Customer Support & Success AI · Executives)
- Announce a CFO departure in three plain sentences (Leadership AI · Executives)
- Announce a colleague's promotion with approved facts only (Leadership AI · Managers and team leads)
- Announce a delay to three audiences with different limits (Leadership AI · Communications and PR)