Hand over your open tickets at the end of a shift

About this exercise

Your shift ends in 10 minutes and the next agent needs your open tickets. Write exactly 4 numbered lines, most urgent first by SLA due time, each in the form "#ticket - customer - what's needed - due time". Leave out anything already resolved. Keep it under 80 words and plain text. Write a prompt that gets you exactly that.

Common mistakes when you ask AI for this

• Listing everything. The AI hands over all 6 tickets, including ones already solved. Try: Add: "Exactly 4 numbered lines. Leave out resolved tickets."
• Trusting the AI to count words. AI is bad at counting. Ask for "under 80 words" and it often lands well over. Try: Cap each part instead: "each line under 18 words."
• Keeping your note order. The AI follows the ticket numbers, so tonight's deadline sits in the middle. Try: Add: "Sort by SLA due time, earliest first."
• Dropping the key detail. Squeezed for space, the AI drops due times or that a ticket needs approval. Try: Show the shape: "#3410 - Greg Paulsen - enter new address - Tues 6:00 PM"
• Ignoring where it will be pasted. AI loves bold and headings, which show up as stray ** and # symbols in the team chat. Try: Name the place and the format: "For the team chat. Plain text, no bold or headings."

What a strong prompt includes

• Sets the number of lines
• Sorts by due time
• Drops resolved tickets
• Shows the line shape
• Sets a word limit

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