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Fill a return request form from an email, marking what is missing

  • For Operations and supply chain
  • You practice Asking for a format you can use
  • Time about 5 minutes
  • Level Beginner

About this exercise

Write a prompt that fills a vendor return request with exactly eight lines starting "PO:", "Part:", "Quantity affected:", "Problem:", "Photos:", "Packing slip:", "Requested action:" and "Vendor RMA number:". Use only the email. If a field is not in the email, write MISSING. Plain text, under 90 words.

Common mistakes when you ask AI for this

  • Inventing an RMA number. The AI makes up a number to complete the form. Try: Say: "If a field is not in the email, write MISSING. Never invent an RMA number."
  • Claiming all hoses are bad. The AI says 20 hoses are cracked. Try: Say: "Say how many of how many and that the rest were not checked."
  • Wrong lines. The AI writes an email. Try: Quote the eight labels in order.
  • Getting markdown back. AI adds bold, headings and bullets by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".
  • Trusting the AI to count words. AI is bad at counting and usually runs long, so a vague "keep it short" lands over the limit. Try: Cap each part instead of the total, for example "each line under 15 words".

What a strong prompt includes

  • Quotes the labels
  • Says to write MISSING
  • Bans inventing
  • Asks for the 4 of 20 detail
  • Asks for plain text

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