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Explain a smaller commission to a rep without deciding the dispute
- For Revenue operations
- You practice Getting the tone right
- Time about 5 minutes
- Level Intermediate
About this exercise
A rep asks why her commission on one deal is lower than expected. Write the reply from RevOps in plain text under 130 words. Walk through the math from the plan, line by line, using the split credit. Do not say the payout is final or correct; say Finance will review any change and invite her to send corrections by Nov 20. Do not apologize or promise an adjustment. Start with the line "Hi Mina,".
Common mistakes when you ask AI for this
- Declaring the payout final. The AI says "this is correct" or defends the number. Try: Add: "Do not say the payout is final or correct; say Finance reviews changes."
- Apologizing or promising. The AI says "sorry" or "we'll fix it". Try: Add: "No apology and no promise of an adjustment."
- Math not shown. The AI says "the plan splits credit" without numbers. Try: Add: "Show 6% of 140,000 and the 50% split."
- Length and format. The AI writes a long formatted email. Try: Add: "Plain text under 130 words."
What a strong prompt includes
- Sets the opener
- Asks for line-by-line math
- Avoids promises
- Routes to Finance
- Names the deadline
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