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Answer contract questions: state the facts, flag the rest for Legal

  • For Customer success managers
  • You practice Keeping the AI to your sources
  • Time about 5 minutes
  • Level Advanced

About this exercise

Answer the five customer questions in pairs of lines "Q1:" and "A1:" through "Q5:" and "A5:". Each answer starts with "Stated:" if the summary says it, or "Legal to confirm:" if it does not or needs interpretation. Use the latest version (amendments override the original). Each answer is under 22 words. Last line exactly: "Legal reviews before this is sent." Plain text.

Common mistakes when you ask AI for this

  • Using the original notice period. The AI answers 60 days. Try: Say: "Amendments override the original: use the latest version."
  • Answering the termination question. The AI guesses that early exit is or is not allowed. Try: Say: "If the summary does not say, start with Legal to confirm: and do not answer."
  • Dropping the labels. The AI blends facts and caveats. Try: Say: "Start each answer with Stated: or Legal to confirm:."
  • Getting markdown back. AI adds bold and headings by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".
  • Trusting the AI to count words. The AI runs long and cannot count its own words. Try: Cap each part ("each line under 12 words") and add "under N words in total".

What a strong prompt includes

  • Sets Q and A labels
  • Defines the two prefixes
  • Latest version wins
  • Adds the closing line
  • Asks for plain text
  • Sets a word cap

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