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Show each factor's contribution to a health score

  • For Customer success managers
  • You practice Catching mistakes and made-up facts
  • Time about 5 minutes
  • Level Beginner

About this exercise

Show how the health score is built for Pierce Dental in exactly five lines: one for each factor ("Usage:", "Support:", "Sponsor:", "NPS:") formatted like "Usage: 70 x 40% = 28", then "Total:" with the sum and the band. Use the current weights, not the old ones. Plain text, under 70 words.

Common mistakes when you ask AI for this

  • Using the old weights. The old spreadsheet is in the material. Try: Say: "Use the current weights 40/20/20/20."
  • Showing only the total. The AI gives 68 with no factor lines. Try: Say: "One line per factor: score x weight = points."
  • Missing the band. The AI forgets the band or sum. Try: Say: "Total: the sum and the band."
  • Getting markdown back. AI adds bold and headings by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".
  • Trusting the AI to count words. AI is bad at counting and usually runs long, so a vague "keep it short" lands well over the limit. Try: Cap each part instead of the total, for example "each line under 15 words".

What a strong prompt includes

  • Asks for plain text
  • Sets a length limit
  • Gives the line format
  • Uses current weights

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