Library › Customer Support & Success AI › Executives

Explain an invoice that differs from the quote, with proration math

  • For Executives
  • You practice Catching mistakes and made-up facts
  • Time about 5 minutes
  • Level Advanced

About this exercise

Explain the invoice difference to the customer's finance lead in exactly three lines starting "Quote:", "Added seats:" and "Invoice:". Show each as math. The added seats are prorated by days in the month. Plain text, under 60 words.

Common mistakes when you ask AI for this

  • Charging the full month. The AI charges 5 x $90 = $450 for the added seats. Try: Say: "Prorate by days: 15 of 30."
  • Blaming the admin. The notes name Lars. Try: Add: "Do not blame anyone; say the invoice follows the added seats."
  • No math or wrong layout. The AI writes a paragraph. Try: Name the three labels and show each as math.
  • Getting markdown back. AI adds bold and headings by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".
  • Trusting the AI to count words. AI is bad at counting and usually runs long, so a vague "keep it short" lands well over the limit. Try: Cap each part instead of the total, for example "each line under 15 words".

What a strong prompt includes

  • Asks for plain text
  • Sets a length limit
  • States the proration rule
  • Names the labels

Practice this now ↑

Related exercises