Library › Customer Support & Success AI › Managers and team leads
Rank accounts by ARR times a risk multiplier
- For Managers and team leads
- You practice Catching mistakes and made-up facts
- Time about 5 minutes
- Level Intermediate
About this exercise
Rank the five accounts for next quarter's attention. Output a table with the header row exactly "Rank | Account | Score" and five rows. Score = ARR x risk multiplier (High 3, Medium 2, Low 1), written as a number like 120,000. Ties go to the higher ARR. After the table add a last line "Top focus:" followed by the rank 1 account. Plain text, under 55 words.
Common mistakes when you ask AI for this
- Ranking by ARR. The director's comment makes Birch first. Try: Say: "Rank by score = ARR x multiplier, not ARR alone."
- Missing the tie-break. Cedar and Alder tie at 120,000. Try: Say: "Ties: higher ARR first."
- Wrong scores or table. The AI miscalculates or adds columns. Try: Show the formula; exact header; table only.
- Getting markdown back. AI adds bold and headings by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".
- Trusting the AI to count words. AI is bad at counting and usually runs long, so a vague "keep it short" lands well over the limit. Try: Cap each part instead of the total, for example "each line under 15 words".
What a strong prompt includes
- Asks for plain text
- Sets a length limit
- States the formula
- Gives the tie-break
Related exercises
- Acknowledge an executive escalation within the hour (Customer Support & Success AI · Executives)
- Age a returns queue in business days and flag the ones over the limit (Customer Support & Success AI · Customer support teams)
- Alert sales to a competitor's price change, facts only (Research & AI Search · Product managers)
- Announce a feature sunset with the notice period worked out (Customer Support & Success AI · Customer success managers)
- Announce a feature to admins without hype (Customer Support & Success AI · Customer success managers)