Library › Customer Support & Success AI › Managers and team leads

Compare adding seats co-termed vs as a new contract

  • For Managers and team leads
  • You practice Catching mistakes and made-up facts
  • Time about 5 minutes
  • Level Intermediate

About this exercise

Compare two ways to add 10 seats and recommend one. Write a first line exactly "Seat add: Larkin Learning", then exactly three lines starting "Co-term:", "Separate:" and "Recommend:". Show the math on the first two, like "10 x $30 x 5 = $1,500". Use the right per-seat rate for each option. Plain text, under 60 words.

Common mistakes when you ask AI for this

  • Using the wrong rate. The AI uses $30 for both options. Try: Say: "Co-term uses the contract rate $30; separate uses list $36."
  • Wrong months. The AI uses 12 months for co-term. Try: Say: "Co-term bills only the 5 remaining months."
  • Recommending for sales value. The sales rep's comment tilts the AI toward separate. Try: Say: "Recommend for the customer's cost and renewal date."
  • Getting markdown back. AI adds bold and headings by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".
  • Trusting the AI to count words. AI is bad at counting and usually runs long, so a vague "keep it short" lands well over the limit. Try: Cap each part instead of the total, for example "each line under 15 words".

What a strong prompt includes

  • Asks for plain text
  • Sets a length limit
  • Asks for math
  • Names the rates

Practice this now ↑

Related exercises