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Build a year-over-year table that marks better or worse correctly

  • For Executives
  • You practice Catching mistakes and made-up facts
  • Time about 5 minutes
  • Level Advanced

About this exercise

Build a year-over-year table with the header row exactly "Metric | Last year | This year | Change | Direction" and four rows. Change is a percent for the first three metrics (whole numbers, with sign) and points for NPS. Direction is Better or Worse; for resolution time, lower is better. Plain text, table only, under 70 words.

Common mistakes when you ask AI for this

  • Marking resolution time Better. The analyst says more time per ticket is good. Try: Say: "Fewer hours is better; +25% is Worse."
  • Using percent for NPS. The AI writes +15% for NPS. Try: Say: "NPS change in points: +6 points."
  • Wrong table. The AI adds a column or notes. Try: Give the exact header; four rows; table only.
  • Getting markdown back. AI adds bold and headings by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".
  • Trusting the AI to count words. AI is bad at counting and usually runs long, so a vague "keep it short" lands well over the limit. Try: Cap each part instead of the total, for example "each line under 15 words".

What a strong prompt includes

  • Asks for plain text
  • Sets a length limit
  • States the direction rules
  • Names the NPS unit

Practice this now ↑

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