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Audit whether five delay credits were applied consistently

  • For Managers and team leads
  • You practice Catching mistakes and made-up facts
  • Time about 5 minutes
  • Level Intermediate

About this exercise

Output a table with the header "Ticket | Credit due | Credit given | Consistent?" and five rows, then a last line "Review: T#, T#" listing the tickets that need a second look. Do not mention agent names. Plain text, under 80 words.

Common mistakes when you ask AI for this

  • Treating 3 days as late. The AI credits T3 because it's 'about 3 days'. Try: Say: "More than 3 days; exactly 3 gets no credit."
  • Naming agents. The AI adds who handled each ticket. Try: Say: "Do not mention agent names."
  • Wrong format. The AI writes prose findings. Try: Give the header and the last-line format.
  • Getting markdown back. AI adds bold and headings by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".
  • Trusting the AI to count words. AI is bad at counting and usually runs long, so a vague "keep it short" lands well over the limit. Try: Cap each part instead of the total, for example "each line under 15 words".

What a strong prompt includes

  • Gives the header
  • States the threshold
  • Bans names
  • Asks for plain text
  • Sets a length limit

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