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Check an escalation form for missing required fields

  • For Customer support teams
  • You practice Catching mistakes and made-up facts
  • Time about 5 minutes
  • Level Intermediate

About this exercise

Output two lines: "Missing:" followed by the required fields that are blank, "TBD", "unknown" or missing, separated by semicolons (or "none"), and "Ready to send:" followed by Yes or No. Use the field names exactly as in the required list. Plain text, under 50 words.

Common mistakes when you ask AI for this

  • Treating TBD as filled. The AI passes the TBD field. Try: Say: "TBD and unknown count as missing."
  • Inventing missing fields. The AI adds fields not required. Try: Say: "Use only the required field names."
  • Wrong layout. The AI writes a paragraph. Try: Name the two lines.
  • Getting markdown back. AI adds bold and headings by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".
  • Trusting the AI to count words. AI is bad at counting and usually runs long, so a vague "keep it short" lands well over the limit. Try: Cap each part instead of the total, for example "each line under 15 words".

What a strong prompt includes

  • Names the two lines
  • Counts TBD and unknown as missing
  • Asks for exact field names
  • Asks for plain text
  • Sets a length limit

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