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List only our open promises from a thread with their status

  • For Customer support teams
  • You practice Catching mistakes and made-up facts
  • Time about 5 minutes
  • Level Intermediate

About this exercise

Start with the line "PROMISES - ticket 7003". Then output a table with the header "We owe | By | Status" listing only promises the company made, and a last line "Overdue: N". Status is Overdue if the date has passed, Due today, or Upcoming. Today is Fri Nov 6. Plain text, under 60 words.

Common mistakes when you ask AI for this

  • Listing the customer's promise. The AI includes the PO upload. Try: Say: "Only promises the company made."
  • Treating finance review as a promise. The AI adds a credit row. Try: Say: "No outcome or date was promised for finance."
  • Wrong statuses. The AI marks the invoice Upcoming. Try: Say: "Today is Nov 6."
  • Getting markdown back. AI adds bold and headings by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".
  • Trusting the AI to count words. AI is bad at counting and usually runs long, so a vague "keep it short" lands well over the limit. Try: Cap each part instead of the total, for example "each line under 15 words".

What a strong prompt includes

  • Quotes the title
  • Gives the header
  • Limits to company promises
  • Asks for plain text
  • Sets a length limit

Practice this now ↑

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