Library › Customer Support & Success AI › Customer support teams

Check a Spanish reply for changed facts against the English original

  • For Customer support teams
  • You practice Catching mistakes and made-up facts
  • Time about 5 minutes
  • Level Advanced

About this exercise

Compare the Spanish reply with the English original and report only the facts that changed (amounts, times or dates). Output one line per mismatch in the form "Mismatch: original -> Spanish" (quote both numbers or phrases), then a last line "Fix before sending: Yes" or "Fix before sending: No". Ignore greetings and style. Plain text, under 50 words.

Common mistakes when you ask AI for this

  • Flagging style differences. The AI lists the formal greeting. Try: Say: "Facts only: amounts, times, dates."
  • Missing the swapped digits. The AI misses $84. Try: Say: "Compare every number."
  • Wrong format. The AI writes paragraphs. Try: Give the line form and the final line.
  • Getting markdown back. AI adds bold and headings by default, which show up as stray symbols where this is pasted. Try: Say "plain text, no bold, no headings, no asterisks".
  • Trusting the AI to count words. AI is bad at counting and usually runs long, so a vague "keep it short" lands well over the limit. Try: Cap each part instead of the total, for example "each line under 15 words".

What a strong prompt includes

  • Gives the line forms
  • Says facts only
  • Asks to compare numbers
  • Asks for plain text
  • Sets a length limit

Practice this now ↑

Related exercises