Answer employee questions from the retention policy

About this exercise

Write an FAQ answering the four employee questions in the material, using only the policy excerpt and the update. Format each as "Q: ..." then "A: ...", in the order asked, with answers under 30 words each. Use the changed email period from the update. If the policy does not answer something, the answer is exactly: Please ask Legal Ops. Plain text. Legal Ops reviews before sending.

Common mistakes when you ask AI for this

• Old email period. The AI uses 3 years from the excerpt. Try: Say: "Use the changed period from the Oct 28 update."
• Guessing at complaint logs. The AI invents a period. Try: Say: "If the policy does not say, answer exactly: Please ask Legal Ops."
• Wrong format. The AI writes paragraphs or adds questions. Try: Say: "Exactly four Q:/A: pairs in the order asked."
• Trusting the AI to count words. AI is bad at counting. Ask for a total word limit and it often lands over it. Try: Cap each part instead, for example: "each line under 15 words."
• Markdown. The AI bolds words or adds headings. Try: Say: "Plain text, no bold, no headings."

What a strong prompt includes

• Q and A format
• Use the update
• Exact fallback
• Answer length
• Policy only

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